Ksenia Nova Nutrition is committed to protecting your privacy and handling your personal data with care and transparency. This Privacy policy explains how we collect, use, store, and protect your information, including information collected through our website.

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This notice does not provide exhaustive detail, and we are happy to provide further information or clarification if needed. Please direct any questions or requests to ksenia@ksenianovanutrition.com.

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This Privacy policy is reviewed regularly and was last updated in January 2026.

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1. About Ksenia Nova Nutrition

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Ksenia Nova Nutrition provides nutritional therapy services designed to support health and wellbeing through personalised dietary and lifestyle interventions. Our work focuses on preventative health, optimising physical and mental wellbeing, and supporting a range of chronic and functional health concerns.

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Services may include one-to-one consultations, dietary and lifestyle assessments, functional testing, and personalised nutrition and lifestyle recommendations. From time to time, group programmes, workshops, talks, or corporate wellbeing services may also be offered.

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2. How we collect your personal data

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Information you provide to us

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You may provide personal data in the following ways:

• By completing health questionnaires or intake forms

• By signing client agreements or terms of engagement

• During online consultations

• Through email, contact forms, telephone, or written correspondence

• When making payments for services

 

This information may include:

• Personal details such as name, address, email address, phone number, and emergency contact

• Appointment details and communication history

• Health information including medical history, symptoms, dietary and lifestyle information, supplement and medication use, test results, clinical notes, and nutrition plans

• GP or other healthcare professional contact details (where relevant)

• Payment and billing information

 

This data is collected so that we can provide nutritional therapy services. The lawful basis for processing is legitimate interest and, where applicable, contractual necessity.

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Following completion of your care, records are retained in line with the requirements of our professional association (BANT) and regulatory body (CNHC), allowing us to respond appropriately to any future queries or complaints.

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Information from other sources

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We may receive personal or health-related information from third parties, including:

• Functional or biochemical testing laboratories

• Other healthcare professionals, where you have provided explicit consent

 

If consent is not given, we may be unable to fully coordinate your care, which could reduce the effectiveness of the support provided.

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3. How we use your personal data

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Ksenia Nova Nutrition acts as a data controller for personal data you provide and, in some cases, as both controller and processor when handling data from third parties such as laboratories or payment providers.

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Your data may be used to:

• Deliver nutritional therapy and related services

• Communicate with you about appointments and care

• Process payments and maintain appropriate records

• Meet legal, professional, and regulatory obligations

 

We take appropriate technical and organisational measures to protect your personal data in line with UK GDPR and our professional duty of confidentiality.

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Your data may be used without consent only where required by law or where there is a serious and immediate risk to life or safety.

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Marketing communications (such as newsletters) will only be sent where you have given explicit consent, and you may withdraw this consent at any time.

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4. Sharing your information

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Your personal data is treated as confidential and will not be shared without your consent, except in the following circumstances:

• With professional or regulatory bodies (such as BANT or CNHC) if required to process a complaint

• With trusted contractors or advisors who support business operations, under confidentiality agreements

• Where business rights or obligations are transferred

• Where disclosure is required by law or regulatory authorities

 

Limited information may be shared with supplement providers or testing laboratories as part of your care, without unnecessary sensitive data.

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Information will only be shared with your GP or other healthcare professionals with your explicit consent, unless there is a serious risk to your safety or the safety of others, in which case disclosure may be made under the lawful basis of vital interests.

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With your explicit consent, anonymised case information may be shared for professional development, supervision, training, or publication purposes.

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5. Your rights

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Under UK GDPR, you have the right to:

• Access the personal data we hold about you

• Request correction of inaccurate or incomplete data

• Request deletion of your data (subject to legal and professional obligations)

• Request restriction of processing

• Object to processing in certain circumstances

• Receive a copy of your data in a portable format

 

Requests should be made in writing to ksenia@ksenianovanutrition.com. We will respond within the timeframes required by law.

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We do not carry out automated decision-making or profiling.

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6. Data security

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We process personal data lawfully, fairly, and transparently, in accordance with UK GDPR and the common law duty of confidentiality.

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Safeguards include:

• Secure digital storage and password protection

• Restricted access to authorised personnel only

• Encryption on devices where appropriate

• Ensuring third-party processors meet GDPR security standards

 

Ksenia Nova Nutrition is registered with the Information Commissioner’s Office (ICO) as a data controller. Registration details can be verified via the ICO register.

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7. Data retention

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Client records are retained for the period specified by guidance from the British Association for Nutrition and Lifestyle Medicine (BANT) and the Complementary and Natural Healthcare Council (CNHC), after which they are securely deleted.

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8. Website, cookies and technical Information

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Website forms

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Our website may use secure electronic forms to collect information you choose to provide. These forms include features designed to protect your privacy and data security.

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Cookies

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Cookies are small text files placed on your device to help websites function properly and to improve user experience.

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Our website uses cookies that are necessary for basic website functionality, as well as optional analytics cookies. Cookies do not collect personally identifiable information.

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Examples may include:

• Cookies that remember your cookie consent preferences

• Analytics cookies that help us understand how visitors use the site

 

You can control or delete cookies through your browser settings. More information about cookies and how to manage them can be found at https://allaboutcookies.org/.

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Full details of cookies used on this website are provided in our separate Cookie policy, alongside our cookie consent banner.

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9. Analytics

 

Like many websites, we use analytics software (such as Google Analytics) to understand website usage and improve content and functionality. Analytics data is collected in an anonymised form and does not identify individual users.

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You can opt out of Google Analytics tracking across all websites by visiting the Google Analytics opt-out page.

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10. Complaints

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If you have any concerns about how your personal data is handled, please contact us at ksenia@ksenianovanutrition.com, and we will do our best to resolve the matter.

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If you remain dissatisfied, you may make a complaint to the ICO on 0303 123 1113.

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